Shipping & Returns

SHIPPING POLICY

INTERNATIONAL SHIPPING 

How to track my order? 

--Track HONG KONG POST--

Track you parcel 'Here' 

or use your tracking number to track your parcel through the following link. 

https://stone3pl.com/

For more details, please click HERE to WhatsApp us or send us a DM on Instagram.

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INTERNATIONAL 

AIR MAIL DELIVERY : 12 - 30 days 

(Germany, Japan, Spain, Sweden, Thailand, Switzerland, AU, UK)

Free Shipping if order over US$40 

  USD 12 (WITH TRACKING NO.) 

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United States (Tax Included)

The shipping fee included tax.

Free Shipping if order is over USD 40

DELIVERY : 15 - 30 days

Or 

Order less than US40:

AIR MAIL DELIVERY : 15 - 30 days 

  USD 9 (WITH TRACKING NO.) 

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SURFACE MAIL DELIVERY: 20 - 65 days

(Rest of the world)

 USD 7 (WITH TRACKING NO.)

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EXPRESS (DHL / EMS/ FedEx) DELIVERY: 5 - 10 days

USD $20 - $60

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LOCAL HONG KONG

FREE SHIPPING HK ( NO TRACKING NO.)/ LOCAL PICK UP/ SF


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RETURN ADDRESS: 

ATTN: DDIIN CONCEPT LTD.

Email: sofia@ddiin.com

2501 CDW BUILDING, 388 CASTLE PEAK ROAD, TSUEN WAN,

HONG KONG

 

RETURN & EXCHANGE POLICY

No-Hassle 14 Day Guarantee:
We feel that you will love our products. However, if you are not completely satisfied with your purchase from our website, you may return your item(s) within 14 days of receipt for replacement or refund. (Ink cartridges and refills are not made by us and therefore are excluded from this guarantee.) The items being returned must have been purchased directly through the official website www.ddiin.com

 After 14 days, we cannot accept returns or exchanges for any reason. We are not responsible to pay or reimburse for any return shipping costs or duty fees that may apply.

 

To return an item:

  1. Pack and return the item in the original packaging and shipping box, if possible.

  2. Include the original online packing slip/invoice & Reason for Return.